Connecting a messaging provider
The three independent integration patterns, which to implement first, and what Artemis handles natively.
System administrator
In-app, email and SMS notifications are handled by Artemis and need no integration. A messaging provider is only needed for social and chat channels.
The three patterns
- Outbound trigger - Artemis calls the provider when a business event happens
- Inbound callback - the provider notifies Artemis, which may advance a workflow
- Contact sync - selected contact data is shared for segmentation and campaigns
None of the three depends on the others. Start with whichever solves your immediate problem. Respond.io is the current reference implementation and supports all three, but the integration layer does not require any particular provider.